Digital Services Act
Transparency and Reporting in Accordance with the Digital Services Act
In accordance with the Digital Services Act (DSA), providers of intermediary services, including online platforms, are required to comply with various transparency and reporting obligations. Following the entry into force of the DSA, all interested parties, including public authorities and our customers, will be able to find relevant information on this page.
If you have any questions, please contact us at: info@e-shop.si, with the subject line “Digital Services Act”.
Contact Point
In accordance with the Digital Services Act (DSA), we have established a contact point for competent authorities of the EU Member States, the European Commission, the European Board for Digital Services, as well as for recipients of the service. Communication is available in Slovenian, English and Russian:
📧 info@e-shop.si
Reporting Illegal Content
Illegal content may be reported via the form available at the link below:
A reasoned decision will be communicated to the notifier at the provided email address without undue delay.
Information on Content Restrictions, Internal Complaint Handling and Out-of-Court Dispute Resolution
Information on Content Restrictions When Using the Service
Certain restrictive measures may be applied to content or user accounts (including natural and legal persons submitting notices via the form) where we consider that the provisions of the Digital Services Act or our terms of use have been violated.
For example, we may:
- restrict or block the visibility of published content;
- temporarily or permanently suspend the provision of services to a recipient;
- temporarily suspend or close a recipient’s account;
- restrict monetisation opportunities, where applicable;
- refuse companies access to the platform if we are unable to identify or monitor them in accordance with DSA requirements.
Internal Complaint Handling System
If recipients of the service (including natural and legal persons submitting notices via the form) disagree with a decision taken, they may submit a complaint against decisions of EURO SHOP through our internal complaint handling system.
Complaints may be submitted within 6 months of receipt of the decision by replying to the email address from which the reasoned decision was sent.
All complaints will be handled:
- impartially,
- without discrimination,
- within a reasonable timeframe.
The outcome of the complaint will be communicated without undue delay.
Out-of-Court Dispute Resolution
For disputes related to decisions taken within the framework of our internal complaint handling system (including complaints not resolved through the internal mechanism), there is the possibility of out-of-court dispute resolution before certified dispute settlement bodies.
Certified bodies are independent and impartial entities authorised by EU Member States.
EURO SHOP will cooperate with such bodies in accordance with applicable law; however, it is not obliged to comply with the decisions issued by such bodies.
Measures Against Abuse and Protection Therefrom
We will temporarily suspend the provision of services to recipients who frequently provide manifestly illegal content, within a reasonable period following a prior warning.
Furthermore, we will temporarily, for a reasonable period, suspend the handling of notices and complaints submitted via the illegal content reporting form or the internal complaint handling system where natural or legal persons systematically submit unfounded notices or complaints.
When deciding on temporary suspensions, we will assess each case in a timely, careful and objective manner, taking into account all relevant facts and circumstances, including:
- the absolute number of manifestly illegal content items submitted within a given period;
- the relative proportion of such items compared to the total amount of information provided;
- the seriousness of the infringements, including the nature of the content and its consequences;
- the intent of the service recipient, where it can be identified.
Transparency Reports
In accordance with Article 15 of the Digital Services Act (DSA), providers of intermediary services are required to publish at least once a year a report on all content moderation activities carried out during the relevant period.
Such reports will be made available on this page in due course.